Returns & Refunds
We accept refunds and returns in the following cases:
(a) you received another item than ordered
(b) you received a damaged item, an item that doesn't work properly, an item with a cosmetic defect
(c) in all other cases, the decision will be made individually for each customer by our management
Payments for items defected by incorrect handling will not be refunded. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges including customs and related fees are not refundable. Any amounts refunded will not include the cost of shipping.
Unopened items in the original packaging can be returned within 30 days of purchase with a receipt or other proof of purchase. If 30 days or more has passed, we cannot offer a refund or an exchange. To process your refund, please contact our support. If the item isn't delivered to us within 30 days of dispatch, we cannot guarantee that the money will be refunded. This also applies if you ship an item before notifying us, thus starting the refund process. Unconfirmed returns may not be refunded.
If the product you received appears to be damaged and the packaging isn't impaired in any way, you can start the refund process by contacting our support. Please note that to start the refund process of a damaged device, you have to attach a written report containing brief information about the defect and/or a video or image documentation. If we deem the device damaged, you can either request a refund or an exchange.
Upon confirming your request after contacting our support, you will be provided with the following return address: