FAQ

When will my order be shipped and when can I expect it to arrive?

We ship all orders as soon as possible, usually within 3 business days from placing your order. You can see the final price including shipping after placing the product in the cart. For more information on shipping, please see Shipping & Warranty.

Where can I track my order?

For tracking your order, please use the 17TRACK website. If you have not received your order tracking number via the confirmation e-mail, please contact our support.

How much does shipping to my location cost?

To see the shipping prices for specific regions, please see Shipping & Warranty.

What do I do if I received a different product than what I ordered?

If you've received an incorrect type of product, please contact our support with your order number or other proof of purchase and we will quickly resolve the issue.

Do you ship to all EU countries?

Almost all of them. Because of the new EU packaging regulation (PPWR), in force since 12 August 2026, we have had to pause direct shipping to a few EU countries. The current list and the reasons are here: Why we can't ship to some EU countries right now. Orders already placed will be delivered as normal, and warranty and support continue for all existing customers.